- Are BEAUTÉNOTIONS® Products sold at any other retailers?
No, www.beautenotions.com is the EXCLUSIVE destination for BEAUTÉNOTIONS® products.
- I placed an order. When will my package arrive?
All packages ship via USPS, unless you chose UPS 2 day shipping at checkout. The processing time for all orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. Please refer to our Shipping Policy.
- What method is used for shipping?
All packages are shipped via USPS.
- How can I get in touch with your customer service team?
- I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches, and over weekends.
We accept returns of new, unopened product only within 30 days of purchase. Please refer to our Refund Policy
or email us at firstname.lastname@example.org
. In the unlikely event that a product arrives damaged, please contact us within 14 days of receipt and we will send a replacement of the same product.
Shipping & Handling charges are non-refundable. If you qualified for Free Shipping on your original order, a $5.95 processing fee will be deducted from your refund. Return shipping costs are the responsibility of the customer.
- I am an International customer (outside the US), can i place an order?
Currently we only ship to US addresses.
- I have not received my order confirmation, what should i do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at email@example.com
with your inquiry.
- Can I change my order once I've placed it?
No, once you place an order it is final.